If you are experiencing issues with Capture One such as crashes, freezes, strange cursor behavior, or other abnormalities they may be resolved by resetting Capture One. To do this simply close Capture One, delete the folders/files listed below, empty the trash, and restart Capture One. This will, by definition, reset all preferences, presets, and user settings to default.
- [User] > Library > Application Support > Capture One
- [User] > Library > Preferences > com.phaseone.[anything]
- [User] > Pictures > Capture One Default Session > Capture One.col
- [User] > Pictures > Capture One Library > Capture One.col
- [HD] > Library > Application Support > Capture One
NOTE: The [User] folder is the one with the house icon. It is also called your “home” folder.
NOTE: If you don't see a Library folder, you may need to contact your administrator for assistance or research how to expose the library folder on MacOS.
NOTE: there may be 1, 2, or 3 files that begin with “com.phaseone” in the Preferences Folder. However many there are, delete all of them.