Mobile App Error List

Modified on Mon, 19 Jul, 2021 at 9:54 PM

In the even that you receive an error, you may need to take additional action.

To check on the current status of the ShotFlow platform, visit:

shotflow.statuscast.com

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Error message	Explanation	Resolution
Frequent / User Error
There are no shots to assign.	There was an attempt to assign one or more shots to a shot list, but either no shots were provided, or something went wrong in retrieving the shots.	Ensure you have one or more valid shots for your scanned barcodes. Please ensure your CM Status page reports no errors, and all relevant nested relationships are enabled. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Scanned barcode is invalid: ____	No sample could be found linked to your scanned barcode	Please ensure that the barcode you scanned corresponds to the Barcode Value of one of the samples in your Brand app.
Offline	A connection can't be made to ShotFlow	Double check that your device is connected to the internet.
No sample	No sample was found matching the barcode you scanned.	Please scan a barcode corresponding to a sample with a Barcode Value field value equal to the barcode you just scanned.
You are not signed in. Please sign in and try again.	Your session has expired and you need to sign in again	Log out of the app, or restart and sign in again.
Two or more Product Children are needed to create a Grouping. Please scan more Samples and try again.	When creating a Grouping, more than one Product Child is needed	Ensure that more than one of your scanned samples are linked to a product child. Scan additional samples if needed and try again.
App Config
Error getting product lookup: ___	The mobile app utilizes two settings in the brand app to find products that are related to a sample barcode value. This setting is missing or incorrect.	In the relevant brand app, select Capture Module / Settings Confirm the Product Child Lookup Field has a value that matches the unique identifier for Product Children. Restart the mobile app and test again
One or more product children do not have valid lookup values	The mobile app utilizes two settings in the brand app to find products that are related to a sample barcode value. Either this setting is missing or incorrect, or the particular product children do not have values set for this field.	In the relevant brand app, select Capture Module / Settings Confirm the Product Child Lookup Field has a value that matches the unique identifier for Product Children. Confirm that the product children in question have values set for the Lookup Field. Restart the mobile app and test again
No samples table	The Samples table could not be found in your brand app.	Ensure that a Samples table exists and is correctly named. Please contact a Shotflow Admin if issues persist.
No location field with valid options	The Samples table does not have a Location field, or the field does not have any options to select	Please ensure that your Samples table is set up correctly with a Location field.
No status field with valid options	The Samples table does not have a Status field, or the field does not have any options to select	Please ensure that your Samples table is set up correctly with a Status field.
The app schema is invalid	The brand app is not set up as expected for ShotFlow Mobile.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
General / Server Errors
Shipment created successfully, but there was a problem linking it to the specified samples.	A shipment was created for the scanned samples, but it couldn't be linked to all of the provided samples.	View the new Shipment in the cloud to verify which samples were linked. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
The shipment could not be linked to all samples	A shipment was selected to link to the scanned samples, but not all samples could be linked successfully.	View the selected Shipment in the cloud to verify which samples were linked. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Some shots could not be assigned.	Not all of the shots linked to your samples could be assigned to the shot list.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Error finding grouping: ____	The mobile app firsts checks to see if an equivalent grouping exists before creating a new one. An error occurred searching for the grouping.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
The Grouping was created, but there was a problem relating it to the specified Products.	Not all of the product children linked to your samples could be linked to the new grouping.	View the new grouping in the cloud to verify which product children were linked. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Error trying to create grouping: ___	An error occurred while creating the grouping.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Error creating shipment: ___	Something went wrong while creating the shipment.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Error creating grouping: ____	An error occurred while creating the grouping.	Please ensure your CM Status page reports no errors, and all relevant nested relationships are enabled. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Error creating file: ____	While creating a grouping, you can attach an image file. An error occurred while uploading the file.	Please try using a different image file. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Error creating style guide: ____	An error occurred while creating the grouping.	Please ensure your CM Status page reports no errors, and all relevant nested relationships are enabled. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
A server with the specified hostname could not be found	The web server may have been temporarily inaccessible due to maintenance.	Wait a few minutes, then try again
Failsafes / Shouldn't Happen
Can't update more than one type of record at once	The mobile app tried to update some fields of a group of records, but the records aren't all from the same table.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Table has no UUID field: _table_	The table indicated does not have a UUID field that can be accessed by the mobile app	Make sure that your table has a valid UUID field.
Records should be an array	The mobile app queried and fetched records from the cloud, but the received records weren't in the expected format.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
No record to create	There was an attempt to create a new record, but no fields were given for the record.	If you are able to add some field values for the record being created, please do so. Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
No records provided to relate	The mobile app tried to relate one record to a group of other records, except the group of records to relate was empty.	Please restart the app and try again. Please contact a Shotflow Admin if issues persist.
Record does not have a UUID / No UUID for record	A record that is available to the mobile app somehow does not have its UUID field available.	Please ensure your CM Status page reports no errors, and all relevant nested relationships are enabled. Please contact a Shotflow Admin if issues persist.