Error Message | Description | Suggested Solution |
An unexpected error occurred. Please try again later. | This is a generic error, potentially caused by a system, network, or MacOS-related issue. | Restart the app and check your internet connection. If the error persists, contact customer support. |
Table provided does not exist. | The app may not have the necessary permissions or access to a specific table. | Check your app permissions. Ensure correct multi-application relationships, such as "One Shot is related to many Assets." Contact admin/support for guidance. |
There are no products relating to the barcode '____'. | This error occurs when the product ID or sample barcode is incorrect or missing. | Verify the barcode and ensure it corresponds to a valid product in the system. |
Insufficient offline data. | The app can't operate offline due to insufficient local data or no internet connection. | Connect to the internet and reopen the app to synchronize data for offline use. |
Unable to locate sample. | The app can't find a sample with the provided barcode. | Check the barcode and ensure it's correct. Verify the sample is registered in the system. |
No shots were downloaded. | The system can't locate any available shots for the provided sample, possibly due to mismatched shot types or statuses. | Confirm the barcode is correct and ensure linked shots have the proper status ("Awaiting Assignment," "Assigned," or "Ready"). If using shot retrieval, confirm the shots have the right Type for the shot list. |
Maximum Activated Stations Exceeded. | There are too many active ShotFlow One Stations. | Deactivate existing stations or contact your admin to adjust the station capacity. |
Unable to reach the server. | There might be a network connection issue. | Ensure you're connected to the internet. Test if other websites or apps are accessible. If the problem persists, contact support. |
Not Logged In. | This error usually indicates an expired authentication token or a prolonged login session. | Log in again. If the issue continues, restart the app and try again. |
Invalid app version. | The selected app might not be compatible with the current version of the Capture Module. | Contact a ShotFlow admin for assistance. An app update or switch to a different version might be needed. |
No Sessions. | There's no active session in Capture One, preventing connection. | Open a session in Capture One and try connecting again. Confirm that Capture has access to Capture One in System Preferences -> Automation. |
Check the timezone and change it if necessary. | This error occurs when the app is set to an incorrect time zone. | Adjust the time zone to automatic or correct it manually. If the problem persists, contact your system administrator. |
The app crashes when switching studios. | Crashing occurs when logging out without wiping local data and then attempting to log into a different studio. | Wipe the local data and try logging in again. If the crash continues, you may need to reinstall the app or contact support. |