Client Change Order Process

Client Change Orders

Post-production launch changes may be billable after formal acceptance of UAT. Some of these changes include, but are not limited to: 

• Data mapping (changes/additions)
• Shot Logic (changes/additions)
• Sample Logic (changes/additions)
• Campaigns/Jobs/Channels/Projects/Requests Logic (changes/additions)
• XMP Metadata Schema (changes/additions)
• Adding new fields (changes to app structure)

Some changes to production post-launch may not be billable: 

If the changes requested are part of an existing SOW and were not implemented/discovered during Pre-Launch. 

If the changes requested are to address errors on the ShotFlow side.

When requesting a Client Change Order, expect to: 

1. Complete the Client Change Order form (Authorized approver only); includes change type being requested, time frame desired for implementation, name, and approval by the authorized approver.
2. Provide required documentation; for logic changes, this is typically the Master Logic Document
3. Authorize a minimum charge of one hour for analysis of change requests.
4. Receive an estimated number of hours from Professional Services to implement the changes. Estimated times include actual time to implement in a sandbox environment (if needed), review of the changes, and implementation in production. 
5. Approve the estimate based on the Professional Services cost per hour.
6. Implementation/Review of changes will proceed in Sandbox and/or Production. UAT and updated workflow documentation will be provided if needed. 

Remaining Professional Services Hours

Prior to you accepting estimated hours for any Client Change Order Requests, ShotFlow will provide the number of pre-purchased PS hours (if any) remaining that can be applied towards the implementation of changes or additions. If no PS hours were purchased or if there aren't any hours remaining, approval of estimated hours to implement Client Change Orders will result in an invoice. In the event you request a faster turn-around time with a higher rate per hour, then you may consume up to 2 pre-paid hours to cover one actual hour of work. 

Turnaround Times/Cost per Hour

15+ business days - $225/hr

10-14 business days - $300/hr

5-9 business days - $400/hr

Less than 5 business days - $500/hr