FAQ
Support Process All requests for assistance (suspected bugs, configuration issues, training issues, etc.) must be submitted via the Help Desk system (Fresh...
Wed, 16 Aug, 2023 at 10:41 AM
To successfully prepare for ShotFlow trainings, we would recommend the following: Check access to platform.shotflow.com. Equipment Stations Barc...
Wed, 16 Aug, 2023 at 11:57 AM
Term Definition Synonyms ShotFlow App(s) or Module(s) Angle Photographic imagery that represents a different view or component of a subject. Common exa...
Mon, 10 Oct, 2022 at 11:30 AM
Once you've successfully launched ShotFlow into production, what happens next? Client Change Orders - Review and Refine (up to XX days Post-Launch)...
Fri, 29 Jul, 2022 at 1:56 PM
A ticket submitted to ShotFlow Support may be assigned one or more statuses as it moves through its lifecycle towards a satisfactory resolution. The possibl...
Fri, 16 Dec, 2022 at 5:06 PM
You can reference the ShotFlow Status page for visibility to: 1. Uptime/Downtime 2. Reported Issues 3. Scheduled Maintanence The Status page will sh...
Wed, 14 Apr, 2021 at 11:39 AM
This is a templated example of how to split the actual business need (User Story) from the Functional Requirement. The User Story is the business pr...
Tue, 26 Jan, 2021 at 9:15 AM
If you are experiencing issues connecting to Capture or Platform, then please contact your IT department and ask them to whitelist (allow access to) the ...
Thu, 30 Mar, 2023 at 1:29 PM
ShotFlow takes snapshots of the data in every app every 24 hours unless the client SLA (xxxx). This snapshot is taken at approximately 1 AM Pacific / 4 AM E...
Tue, 20 Sep, 2022 at 12:59 PM
ShotFlow offers two options for Barcode encoding: Code 128 is the ShotFlow preferred encoding as it supports additional functionality that Code 39 does no...
Tue, 5 May, 2020 at 12:40 PM