If you are experiencing issues connecting to Capture or Platform, then please contact your IT department and ask them to whitelist (allow access to) the following:
The following URLs should be open:
[https://platform.shotflow.com/]
[https://sandbox.shotflow.com/]
appcenter-filemanagement-distrib4ede6f06e.azureedge.net
The following ports should be open: 80, 443.
The load balancer static hostnames:
*Load Balancers on all environments do not have static IP addresses. Each load balancer has 2 addresses with TTL of 60 seconds. Using a fixed set of addresses doesn't enable the high availability that comes with the service since AWS will remove instances to perform maintenance and shift them.*