A ticket submitted to ShotFlow Support may be assigned one or more statuses as it moves through its lifecycle towards a satisfactory resolution. The possible ticket statuses and their meaning are listed below:
Being Processed - The ticket has been opened or updated and is being reviewed.
Awaiting Your Reply - Further information is needed from you before ShotFlow can take action.
Working - ShotFlow is actively working on your issue or request.
Backlogged - Request has been ticketed, possible solution identified, but may not yet be roadmapped (ETA not available).
Closed - A resolution has been offered; client requested closure.
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