ShotFlow Capture (General and Troubleshooting)
1. Open the ShotFlow Capture Application. 2. Before attempting to Login, navigate to "ShotFlow Capture" in the top bar. 3. Click on "Abo...
Wed, 14 Apr, 2021 at 10:08 AM
ShotFlow capture utilizes local caching. AWS defines caching: "In computing, a cache is a high-speed data storage layer which stores a subset of data, ...
Wed, 27 Jul, 2022 at 1:23 PM
When you send the file(s) as standard attachments through some systems (particularly apple mail), the file is recompressed by that tool, causing a loss or c...
Mon, 6 Apr, 2020 at 10:32 AM
Notification dialogue Bad Connection: The cloud server cannot be accessed through the current Internet connection, please check your connection Root Ca...
Wed, 18 Nov, 2020 at 12:09 PM
Notification dialogue Couldn't Copy File: The file "xxx" couldn't be saved in the folder xxx. Root Cause/Issue The file could not be...
Wed, 18 Nov, 2020 at 12:08 PM
Notification dialogue No File Found: No File at xxx (where xxx = name of the file) Root Cause/Issue There was an attempt to copy a file, but it couldn...
Wed, 18 Nov, 2020 at 12:10 PM
Notification dialogue JSON could not be serialized because of error: The data couldn’t be read because it isn’t in the correct format. Root Cause/...
Wed, 18 Nov, 2020 at 12:11 PM
Notification dialogue Table provided is not related to the application provided. Root Cause/Issue Many Groupings to Many Shots nested permission is no...
Tue, 2 Mar, 2021 at 9:22 AM
Notification dialogue XMP Already Exists: An XMP already exists for this file: xxx Root Cause/Issue An XMP file already exists in the same location wi...
Wed, 14 Apr, 2021 at 10:06 AM
There are a few reasons why a shot won't connect to Capture One Pro from ShotFlow capture: No Session Open - ShotFlow capture can only recognize on...
Mon, 10 Oct, 2022 at 3:13 PM