Whitelist Information for ShotFlow Capture and Platform

If you are experiencing issues connecting to Capture or Platform, then please contact your IT department and ask them to whitelist (allow access to) the following: 

The following URLs should be open: 

[https://platform.shotflow.com/]

[https://sandbox.shotflow.com/]

in.appcenter.ms

api.appcenter.ms

appcenter-filemanagement-distrib4ede6f06e.azureedge.net

The following ports should be open: 80, 443.

The load balancer static hostnames: 

Production: shotflow-platform-lb-1964572069.us-east-1.elb.amazonaws.com

Sandbox: shotflow-sandbox-lb-1458708821.us-east-1.elb.amazonaws.com

Staging: shotflow-staging-lb-1776246018.us-east-1.elb.amazonaws.com

*Load Balancers on all environments do not have static IP addresses. Each load balancer has 2 addresses with TTL of 60 seconds. Using a fixed set of addresses doesn't enable the high availability that comes with the service since AWS will remove instances to perform maintenance and shift them.*